ISO 9001 Consultancy

ISO 9001 Consultancy

Overview

Every organization in the world would like to improve the way that it operates, whether that means:

  • increasing market share
  • reducing costs
  • improving employee competence
  • more efficient management and delivery of products and services
  • managing risk more effectively
  • improving customer satisfaction.

A quality management system (QMS) gives you the framework you need to monitor and improve performance in any area you choose within your own organisation.

ISO 9001 is by far the world’s most established quality framework and sets the standard for a QMS. It can assist all types of organizations from all industry sectors to succeed through:

  • improved customer satisfaction
  • increased staff motivation
  • reduction of product and service delivery failures
  • continuous improvement.

ISO 9001 can form part of an Integrated Management System (IMS) based on PAS 99 to provide holistic management of your organisation to optimise your processes for delivering your products and services to your customers.

Service Offering

A-GRC can help you in the following areas:

  • align business needs with information security deliverables
  • allow you to make contractual bids, where if you were not certified, you may be precluded
  • create an organisational structure to ensure that roles and responsibilities for quality are established
  • demonstrate compliance verified by a third-party Conformance Assessment Body
  • assistance in implementation
  • audits of your QMS system
  • carry out a gap assessment on your organisation against your QMS or ISO 9001
  • define a plan for implementation
  • obtain support from your Top Management
  • define and set up a project team with key personnel to develop the new methods and techniques
  • define your business and support processes
  • define your customer complaints and satisfaction processes and procedures
  • define your internal and external communication strategies
  • define your quality objectives
  • document your QMS
  • ensure that there is an ongoing compliance and monitoring mechanism in place
  • implement and maintain quality awareness within your organisation
  • advice on document and record management
  • assistance in the Conformance Assessment Body application for gaining a Certificate of Registration
  • make a public statement that you have addressed quality issues and needs within your organisation
  • preparation for Conformance Assessment Body audits
  • monitoring, measuring and reviewing the QMS
  • auditing the QMS
  • management reviews of the QMS
  • continuous improvement of the QMS.

Approach

Rather than offering an ‘out-of-the-box’ solution, A-GRC ensure that the implemented QMS (or QMS as part of an IMS) is very much tailored around your own organisation, rather than trying to fit your organisation to a predetermined set of template forms and procedures. This approach means that you and your staff will:

  • be able to continuously improve your products and services
  • feel greater ownership
  • find it easier to maintain in the longer term
  • gain more than just an ISO 9001 Certificate of Registration
  • gain real added value and business benefit from it
  • improve customer satisfaction.

Using the A-GRC approach to ISO 9001 covers:

  • defining the scope of the QMS
  • understanding the business context
  • establishing the QMS
  • embedding quality management in your business
  • implementing and operating the QMS
  • monitoring and reviewing the QMS
  • auditing the QMS
  • management reviews of the QMS
  • continuous improvement of the QMS.

Benefits

ISO 9001 is an internationally recognised standard you can use to implement your QMS. The benefits of this certification are that it:

  • builds team spirit as the QMS requires a team, not an individual, approach;
  • decreases defect rates
  • demonstrates your commitment to quality management
  • demonstrates your legal and regulatory compliance
  • detects defects that do occur and ensure that they are caught earlier and are corrected at a lower cost
  • ensures corrective action is taken whenever defects in your products and services occur
  • makes it easier for your new employees ‘get up to speed’ by following documented procedures
  • enables you to show your ‘quality credentials’ regarding tenders and gain competitive advantage
  • enhances your customer’s trust in you
  • produces well defined and documented procedures to improve the consistency of your products and services
  • provides a framework for managing and continually improving your quality management performance
  • provides improved public image
  • constantly measures quality
  • reduces your operational costs.